Contact
We are a small team, and your email reaches a person rather than a queue. Most messages are answered the same day, and always within one business day.
Email us
If your message is about an existing order, include your order number (it starts with SD and is in your confirmation email) and we will be able to help you faster.
What we can help with
Choosing a frame. Tell us the shape you are drawn to, or the name of a pair you already own and like, and we will suggest which of ours will suit you. We would rather spend five minutes helping you choose than process a return.
Measurements and fit. Ask for any frame by name and we will send you its exact lens width, bridge and temple length before you order.
An order that has not arrived. Send us the order number and we will chase the carrier ourselves. You should not have to do that part.
Returns and exchanges. Thirty days from delivery, unworn and in the original case. Email us and we will walk you through it.
A fault. Every pair is covered for 12 months against manufacturing defects. Send a photo and we will sort out a replacement.
Before you write
Two answers that cover most questions:
Delivery. Free and tracked, everywhere. US orders arrive in 2–5 business days with import duties already paid — nothing to pay on arrival. Full delivery times.
The offer. Add two eligible pairs and the lower-priced one comes off automatically at checkout. No code, one free pair per order.
Follow along
New frames, and the lenses changing in real light, on Instagram.