Shipping policy
Last updated: 13/03/2026
Thank you for shopping with Sandario. We aim to deliver your order as quickly and safely as possible.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Once your order has been processed, it will be shipped from our international warehouse in China.
Orders are not processed on weekends or public holidays.
Shipping Times
Estimated delivery times depend on the destination country.
| Country | Estimated Delivery Time |
|---|---|
| United Kingdom | 3–5 business days |
| France | 3–5 business days |
| Australia | 4–7 business days |
| Canada | 5–7 business days |
| United States | 5–8 business days |
| Germany | 5–8 business days |
| Italy | 5–8 business days |
Please note that delivery times are estimated and may vary depending on customs processing or local postal services.
Shipping Fees
Shipping costs are calculated at checkout based on your location.
Occasionally, Sandario may offer free shipping promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Tracking information usually becomes available within 24–48 hours after shipment.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
Sandario is not responsible for orders shipped to incorrect addresses provided by customers.
If you notice an error, please contact us immediately:
Lost or Delayed Packages
Sandario is not responsible for shipping delays caused by:
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customs clearance
-
postal carrier delays
-
incorrect address information
-
natural events or unforeseen circumstances
However, we will always assist you in tracking and resolving delivery issues.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging.
We will review the issue and provide a replacement or refund if applicable.
Contact Us
If you have any questions regarding shipping, please contact us: