Shipping policy

Last updated: 9 September 2026

Thank you for shopping with Sandario. Every order ships for only 113.99$ free for orders over 100$ and tracked, worldwide. For customers in the United States, all import duties are paid in advance — the price you see at checkout is the price you pay, and nothing is collected on delivery.

Order processing

Orders are processed within 1–2 business days of payment confirmation and dispatched from our fulfilment centre. Orders are not processed on weekends or public holidays.

Delivery times

Estimated delivery after dispatch:

Destination	Estimated delivery
United States	2–5 business days
United Kingdom	3–5 business days
France	3–5 business days
Australia & New Zealand	4–7 business days
Canada	5–7 business days
Germany, Italy & rest of Europe	5–8 business days

These are estimates. Carrier or customs processing can occasionally add a day or two. If your order is running late, contact us and we will chase it for you.

Shipping cost

Standard tracked delivery is 13.99$ free over 100$ on every order, to every destination we ship to. There is no minimum spend and no surcharge added at checkout.

Duties and taxes

United States: import duties and fees are paid by Sandario before your parcel ships. You will not be asked to pay anything on delivery.

Other destinations: where import duties or local taxes apply, they are shown at checkout wherever possible. If they cannot be shown at checkout, they may be collected by the carrier on delivery.

Order tracking

You will receive a tracking number by email once your order ships. Tracking usually goes live within 24–48 hours of dispatch.

Shipping address

Please check your address before placing your order. If you spot a mistake, email support@sandario.co straight away and we will correct it if the order has not yet shipped. We cannot be responsible for orders delivered to an incorrect address supplied at checkout.

Lost or delayed parcels

If tracking stops updating or your parcel is late, contact us. We will open an enquiry with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, email us within 48 hours of delivery with photos of the item and the packaging. We will send a replacement or refund you in full.